Position Overview:  

As an Accounts Receivable Specialist at Extenet, you will play a vital role in managing accounts receivable processes and ensuring timely collections from customers. Your responsibilities will include generating invoices, monitoring outstanding balances, and effectively communicating with customers to resolve payment discrepancies. By utilizing your strong analytical skills and attention to detail, you will contribute to maintaining positive customer relationships and optimizing the company's cash flow. 

About Our Company:  

Extenet is the premier privately-held provider of digital infrastructure solutions connecting our customers, partners and communities. We maximize value through our strategic vision, nimble adaptation to changing technologies and creative, customized solutions.... all with a human touch. We believe a powerful digital infrastructure is the backbone of any business. We design, deploy, operate and support the most innovative indoor and outdoor wireless and fiber communications systems for elite brands nationwide including wireless carriers, corporate, sports, entertainment and hospitality venues, enterprises, government municipalities and more. 

Responsibilities:  

• Payment Processing: Process customer payments, including checks, credit card transactions, and electronic fund transfers, ensuring accurate and timely application to customer accounts. 
• Accounts Receivable Monitoring: Monitor and reconcile accounts receivable balances to ensure the timely collection of outstanding payments, maintaining the financial health of the company. 
• Aging Reports Management: Regularly review aging reports to identify past-due accounts and proactively follow up with customers, facilitating prompt payment and reducing delinquent accounts. 
• Invoice Generation: Generate accurate and timely invoices for customers using billing software and systems, ensuring all billing details are correct and up to date. 
• Dispute Resolution: Collaborate with customers and internal teams to resolve payment discrepancies, billing errors, and disputes in a professional and empathetic manner, fostering positive customer relationships. 
• Contract Analysis: Thoroughly analyze customer contracts to understand specific terms and conditions related to invoicing, reimbursement eligibility, payment schedules, and pricing agreements. Ensure all billable items are accurately captured based on contract stipulations. 
• Process Automation: Optimize the passthrough process through automation. 
• Customer Service: Provide excellent customer service by promptly responding to inquiries and addressing customer concerns related to billing and payments, ensuring customer satisfaction. 
• Record Maintenance: Maintain detailed and up-to-date records of customer interactions, payment agreements, and collection activities, ensuring accuracy and compliance with company policies. 
• Financial Reporting: Assist with month-end and year-end closing activities, including account reconciliations and financial reporting, contributing to accurate financial statements. 
• Cross-functional Team Collaboration: Collaborate with cross-functional teams, such as Sales and Operations, to address customer-related issues and improve the overall accounts receivable process, enhancing operational efficiency. 
• Industry Compliance and Trends: Stay updated on industry best practices, trends, and regulations related to accounts receivable management, ensuring the organization remains compliant and competitive in the market. 
• Ad Hoc Duties: Undertake additional responsibilities and tasks as needed to support the dynamic needs of the AR team.  

Qualifications:  

• Bachelor's degree in accounting, finance, or a related field preferred (or equivalent experience). 
• 3-4 years of experience in accounts receivable, collections or a similar financial role is required. 
• Familiarity with telecommunications industry practices and billing systems is preferred. 
• Strong understanding of accounting principles and accounts receivable processes. 
• Ability to prioritize tasks effectively and meet deadlines in a fast-paced environment. 

Skills and Abilities:  

• Billing Software Proficiency: Proficient in using billing software, such as SAP, Oracle, and MS Excel, to accurately manage invoices and financial data. 
• Payment Systems Knowledge: Familiarity with electronic payment processing systems and online billing platforms, facilitating efficient payment management. 
• Detail-Oriented: Maintain a detail-oriented mindset and demonstrate a commitment to maintaining data integrity, preventing errors in billing and financial records. 
• Interpersonal Skills: Exhibit excellent interpersonal skills and the ability to build positive relationships with customers and internal stakeholders, promoting effective communication. 
• Communication Skills: Exceptional communication skills, both written and verbal, can convey information clearly and professionally. 
• Organizational Skills: Strong organizational skills and the ability to maintain accurate and organized records. 
• Problem-Solving Expertise: Utilize a solution-oriented approach to problem-solving, navigating complex payment scenarios and finding effective resolutions. 
• Adaptability: Display adaptability and a willingness to learn new systems and processes, keeping up-to-date with evolving billing technologies and methods. 
• Customer-Centric Orientation: Possess a customer-centric mindset and the ability to handle customer inquiries with professionalism and empathy, ensuring a positive customer experience 

This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties. 

Equal Opportunity Employer:  

Extenet is committed to building a diverse organization and is an Equal Opportunity Employer. 

How to Apply:  

If you are interested in applying for a position at Extenet, please visit extenet.com/careers. The first step is to carefully review the job posting and determine whether you meet the required qualifications and experience. If you believe you are a good fit for the position, the next step is to submit your application with corresponding application materials. Once you have submitted your application, someone from the Extenet Recruiting team will be in contact with you.