Position Overview:  

As a member of the Network Operations Center (NOC) team at Extenet, the Network Operations (NOC) Technician, Tier I plays a crucial role in monitoring and responding to service-related issues impacting wireless infrastructure services customers. The NOC operates 24x7x365 to ensure expedited repair and minimal negative customer experience. The NOC Tier I Technician is responsible for creating and managing network trouble tickets, responding to customer issues, and participating in activities associated with the management of multiple carrier networks. Must be local to the DFW Metroplex of Texas.

About Our Company:  

Extenet is the premier privately-held provider of digital infrastructure solutions connecting our customers, partners and communities. We maximize value through our strategic vision, nimble adaptation to changing technologies and creative, customized solutions.... all with a human touch. We believe a powerful digital infrastructure is the backbone of any business. We design, deploy, operate and support the most innovative indoor and outdoor wireless and fiber communications systems for elite brands nationwide including wireless carriers, corporate, sports, entertainment and hospitality venues, enterprises, government municipalities and more. 

Responsibilities:  

• Customer Support: Provide support for wireless networking infrastructure by directly interfacing with customers, customer NOCs, field service partners, and OEMs. 
• Relationship Management: Develop and maintain positive working relationships with clients and internal/external teams. 
• Troubleshooting and Technical Support: Perform triage, troubleshooting, technical support and technical problem resolution promptly. 
• NOC Maintenance: Identify, coordinate, and document preventative, proactive, and corrective maintenance requirements. Escalating priority issues for NOC Tier II Technicians.  
• Standards of Practice Development: Support the development of standards related to Network Operations processes, tools, and best practices. 
• Project Management: Assist in the implementation of network upgrades and improvements.  
• NOC Problem Resolution: Communicate complex problems, issues, and solutions to customers, vendors, partners, and peers. 
• 24/7/365 Support: Participate in an on-call rotation and after-hours support. 
• Backlog Support: Assist with the backlog of tickets for customers. 
• Ad Hoc Duties: Undertake additional responsibilities and tasks as needed to support the dynamic needs of the NOC department. Convey a strong sense of urgency, responsiveness, follow-through, and successfully manage outcomes. 

Qualifications:  

• Associates degree or equivalent from a two-year college; Bachelor’s degree is a plus but not required. 
• At least 1 year of related technical experience in a role such as a data center technician, help desk support, network technology specialist, or similar role. 
• Experience with MS Office and strong overall computer skills. 
• Experience with ServiceNow ticket system is a plus. 

Skills and Abilities:  

• Communication Skills: Strong verbal and written communication skills for technical and non-technical audiences. 
• Problem-Solving: Excellent analytical and troubleshooting skills with a solution-oriented mindset. 
• Attention to Detail: Ability to maintain accuracy and thoroughness when managing multiple tasks or incidents. 
• Team Collaboration: Strong interpersonal skills and the ability to work effectively in a team-oriented environment. 
• Work Agility: Ability to thrive in a fast-paced, dynamic setting with shifting priorities. 
• Time Management: Proven ability to prioritize tasks and manage time effectively during high-pressure situations. 
• Project Management: Experience coordinating small-scale projects and executing planned network maintenance. 

This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties. 

Equal Opportunity Employer:  

Extenet is committed to building a diverse organization and is an Equal Opportunity Employer. 

How to Apply:  

If you are interested in applying for a position at Extenet, please visit extenet.com/careers. The first step is to carefully review the job posting and determine whether you meet the required qualifications and experience. If you believe you are a good fit for the position, the next step is to submit your application with corresponding application materials. Once you have submitted your application, someone from the Extenet Recruiting team will be in contact with you.