Position Overview:  

The Tier 1 Senior Technician position within Extenet's Network Operations Center (NOC) serves as an intermediate role providing support for wireless infrastructure services. Building on foundational technical skills, this role focuses on more advanced troubleshooting, customer interactions, and system monitoring tasks compared to entry-level technicians. While still primarily focused on support and maintenance, the Senior Technician takes on additional responsibilities such as assisting with escalations and providing mentorship to entry-level technicians. Must be local to the DFW Metroplex of Texas.

About Our Company:  

Extenet is the premier privately-held provider of digital infrastructure solutions connecting our customers, partners and communities. We maximize value through our strategic vision, nimble adaptation to changing technologies and creative, customized solutions.... all with a human touch. We believe a powerful digital infrastructure is the backbone of any business. We design, deploy, operate and support the most innovative indoor and outdoor wireless and fiber communications systems for elite brands nationwide including wireless carriers, corporate, sports, entertainment and hospitality venues, enterprises, government municipalities and more. 

Responsibilities:  

• Advanced Troubleshooting: Perform advanced fault identification, isolation, and resolution for a wide range of network issues, from critical outages to individual element faults. 
• Leadership and Mentorship: Provide technical leadership and mentoring to entry-level NOC technicians, helping them improve their skills and proficiency. 
• Network Maintenance: Participate in and coordinate system upgrades, changes, and verification of system operations across DAS, small cell, and transport networks. 
• Training Development: Deliver comprehensive training materials to NOC technicians and other internal teams members. 
• Incident Management: Act as a principal point of contact for outage notifications, including drafting and distributing Customer Impact Messages and shift handovers. 
• Documentation: Develop and maintain technical documentation related to troubleshooting processes, network changes, and system architecture. 
• 24/7/365 Support: Participate in shift work to provide round-the-clock network support. 
• Backlog Support: Assist with the backlog of tickets for customers. 
• Ad Hoc Duties: Undertake additional responsibilities and tasks as needed to support the dynamic needs of the NOC department. Convey a strong sense of urgency, responsiveness, follow-through, and successfully manage outcomes. 

Qualifications:  

• Associates degree or equivalent from a two-year college; Bachelor’s degree is a plus but not required. 
• Minimum of 3 years of related technical experience in a role such as a data center technician, help desk support, network technology specialist, or similar role. 
• Intermediate knowledge of telecommunications networks, including DAS, small cell, and transport networks. 
• Experience with MS Office and intermediate Excel capabilities required. 
• Experience with ServiceNow ticket system is a plus. 

Skills and Abilities:  

• Communication Skills: Strong verbal and written communication skills for technical and non-technical audiences. 
• Problem-Solving: Excellent analytical and troubleshooting skills with a solution-oriented mindset. 
• Attention to Detail: Ability to maintain accuracy and thoroughness when managing multiple tasks or incidents. 
• Team Collaboration: Strong interpersonal skills and the ability to work effectively in a team-oriented environment. 
• Work Agility: Ability to thrive in a fast-paced, dynamic setting with shifting priorities. 
• Time Management: Proven ability to prioritize tasks and manage time effectively during high-pressure situations. 
• Project Management: Experience coordinating small-scale projects and executing planned network maintenance. 

This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties. 

Equal Opportunity Employer:  

Extenet is committed to building a diverse organization and is an Equal Opportunity Employer. 

How to Apply:  

If you are interested in applying for a position at Extenet, please visit extenet.com/careers. The first step is to carefully review the job posting and determine whether you meet the required qualifications and experience. If you believe you are a good fit for the position, the next step is to submit your application with corresponding application materials. Once you have submitted your application, someone from the Extenet Recruiting team will be in contact with you.